Internet Explorer troubleshooting, if you have Internet Explorer 6.0, Bill
Gates
went out of his way to make accessing Java much more difficult with this
release. Java was created by Sun Microsystems, and Gates hates them.
However, there are steps that can be taken to make IE 6.0 more
Java friendly.
The most important step to be taken is to go into
Settings>Control Panel>Internet Options>Security>Custom Level,
and set the Microsoft VM Java permissions to medium or low security.
The following are the basic procedures:
The
site is best viewed using Internet Explorer 5.x + or Netscape 6.x +
Directions for Internet Explorer users on a PC
In your browser window, click on "Tools" in the menu bar.
From the drop-down menu, select "Internet Options"
Click on the "Advanced" tab.
Scroll down to "Microsoft VM". Make sure that "JIT Compiler for virtual machine"
has been checked and click "OK"
Directions for Internet Explorer users on a MAC
From your browser window, click on "Edit."
From the drop-down menu, select "Preferences"
Select "Java." from the list in the left-hand margin. Make sure that Java is
enabled
click "OK"
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The following are the indepth procedures:
If you still have problems viewing Java further in detail information is available below and was taken directly from Microsoft Support at http://support.microsoft.com/
If you like you can go to the link here which is the same as copying and pasting the following http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q168806
How
to Troubleshoot Java Problems in Internet Explorer (Q168806)
The
information in this article applies to:
Microsoft
Internet Explorer version 6 for Windows XP
Microsoft Internet Explorer version 6 for Windows 2000
Microsoft Internet Explorer version 6 for Windows NT 4.0
Microsoft Internet Explorer version 6 for Windows Millennium Edition
Microsoft Internet Explorer version 6 for Windows 98 Second Edition
Microsoft Internet Explorer version 6 for Windows 98
IMPORTANT : This article contains information about editing the registry. Before you edit the registry, make sure that you understand how to restore it if a problem occurs. For information about how to do this, see the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
SUMMARY
This article describes how to troubleshoot problems with Java. The following topics are discussed:
Determining
the Scope of the Java Problem
To determine
the scope of the Java problem, follow these steps:
Visit the following MSN Java Web site: http://zone.msn.com/bejeweled/ <http://support.microsoft.com/default.aspx?scid=http://zone.msn.com/bejeweled/>
If the Java program operates correctly, the problem is probably specific to one Web site. Follow the steps in the "Java Problems on One Web Site" section in this article. If neither of the Java programs operate correctly, the problem is most likely specific to all Web sites. Follow the steps in the "Java Problems on All Web Sites" section in this article.
Java Problems
on One Web Site
If you
are unable to view a Web site that contains Java programs, but are able to view
other Web sites that contain Java programs, follow these steps to resolve the
issue:
For Internet Explorer 3.x, on the Advanced tab, click to clear the Enable Java JIT Compiler check box, and then click OK . For Internet Explorer 4.x, 5.x, and 6, on the Advanced tab, click to clear the JIT Compiler for virtual machine enabled (requires restart) check box, and then click OK .
Restart Internet Explorer and then visit the Web site that exhibited the problem, and test to determine whether the issue has been resolved.
If the problem no longer occurs, view the following article in the Microsoft
Knowledge Base:
Q155163 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q155163> Java Program Does Not Run with Java JIT Compiler Enabled
If the problem still occurs, contact the author of the Web site, notify him or her of the problem, and submit a problem report to Microsoft from this Web site:
http://www.microsoft.com/java <http://support.microsoft.com/default.aspx?scid=http://www.microsoft.com/java>
Java Problems
on All Web Sites
WARNING:
Using Registry Editor incorrectly can cause serious problems that may require
that you reinstall your operating system. Microsoft cannot guarantee that problems
that result from the incorrect use of Registry Editor can be solved. Use Registry
Editor at your own risk.
For information about how to edit the registry, see the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Microsoft recommends that you back up the registry before you edit it. If you are running Windows NT or Windows 2000, Microsoft also recommends that you update your Emergency Repair Disk (ERD).
If you are unable to view any Web site that contains Java programs, use the following steps to resolve the issue.
NOTE : This issue can occur if an old version of the NetZip program is installed on your computer and is configured to start automatically when you start your computer. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
Q195762 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q195762> Problems Viewing Java Programs with NetZip Installed
Click Start , click Run , type control inetcpl.cpl , and then click OK .
For Internet Explorer 4.x, 5.x, or 6.x, on the Security tab, verify that the Disable Java option is not enabled for the Web content zone in which you are having problems with Java applets.
NOTE : This option is available only with the Custom option in Internet Explorer 4.x and 5.x. Java is not disabled if you have selected High, Medium, or Low security in Internet Explorer 4.x and 5.x. In Internet Explroer 6 Java is disabled by default with a security level of High, and Disable Java is also available as a custom option.
If the Disable Java option is enabled or the Web content zone in which Java applets are not working, select another safety level for Java, and then follow the steps in the "Determining the Scope of the Java Problem" section in this article to determine if the issue has been resolved. If the problem still occurs, skip to step 5.
Install the latest version of the Microsoft virtual machine from the following
Microsoft Web site:
http://www.microsoft.com/java <http://support.microsoft.com/default.aspx?scid=http://www.microsoft.com/java>
Change the display
settings to a lower resolution and fewer colors. To do so, follow these steps:
Click Start , point to Settings , click Control Panel , and then double-click
Display .
On the Settings tab, click 16 Colors in the Color Palette box, and then move
the Desktop Area slider to the far left ( 640 By 480 Pixels ).
Click OK .
Follow the steps in the "Determining the Scope of the Java Problem" section in this article to determine if the issue has been resolved. If the issue has been resolved, notify the video adapter manufacturer of the problem and request a video adapter driver update. If the issue has not been resolved, continue with step 13.
Change the display settings to 800 by 600 resolution and 256 colors. To
do so, follow these steps:
Click Start , click
Run , and then type control desk.cpl .
On the Settings tab, click 256 colors for color, and then move the slider to
800 by 600 pixels .
Click OK .
Quit System Configuration Editor. If you are prompted to save any files, do
so.
Restart your computer. When you see the "Starting Windows 95" message,
press the F8 key, and then choose Step By Step Confirmation from the Startup
menu.
When you are prompted to process the Config.sys and Autoexec.bat files, press
N. When you are prompted to load all Windows drivers, press Y, and then hold
down the SHIFT key while Windows starts to prevent items in the Startup group
from being processed.
Follow the steps in the "Determining the Scope of the Java Problem"
section in this article to determine if the issue has been resolved. If the
issue has been resolved, continue with step 6. If the issue has not been resolved,
skip to step 15.
Perform a clean boot for your operating system and then follow the steps in
the "Determining the Scope of the Java Problem" section in this article
to determine if the issue has been resolved. If the issue has been resolved,
continue with step 7. If the issue has not been resolved, skip to step 7.
For additional
information on performing a clean boot, click the article numbers below to view
the articles in the Microsoft Knowledge Base:
Q310353 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q310353>
How to Perform a Clean Boot in Windows XP
Q281770 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q281770>
How to Perform Clean-Boot Troubleshooting for Windows 2000
Q267288 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q267288>
How to Perform a Clean Boot in Windows Millennium Edition
Q192926 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192926>
How to Perform Clean-Boot Troubleshooting for Windows 98
Q243039 <http://support.microsoft.com/default.aspx?scid=kb;en-us;Q243039>
How to Perform a Clean Boot in Windows 95
Isolate any conflicts with terminate-and-stay-resident programs (TSRs) or real-mode device drivers. To do so, restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Step By Step Confirmation from the Startup menu. Press N for every TSR or real-mode device driver. When Windows restarts, follow the steps in the "Determining the Scope of the Java Problem" section in this article to determine if the issue has been resolved. If the issue has not been resolved, continue with step 16.
If you connect to the Internet using a local area network (LAN), contact your
network system administrator and verify that you have access to Java programs
through the network firewall.
If these steps do not resolve the issue, please contact Microsoft Product Support
Services.